At WENUX, a brand owned and operated by Wenux Life Style, customer satisfaction is our priority. We are committed to resolving any concerns, complaints, or disputes fairly, transparently, and in a timely manner.
By accessing or purchasing from www.wenux.in, you agree to the following Dispute Resolution Policy.
1. Customer Support
If you have any concern regarding your order, product, payment, exchange, refund, or any other service, we encourage you to contact our Customer Support Team before initiating any formal legal proceedings.
Most issues can be resolved quickly through direct communication.
Our team will make reasonable efforts to respond within 2–3 business days.
2. Good Faith Resolution
Both the customer and WENUX agree to make reasonable efforts to resolve any dispute amicably through mutual discussion and cooperation before pursuing any legal remedy.
3. Order & Delivery Disputes
Any dispute relating to:
Delivery delays
Courier-related issues
Product availability
Exchange requests
Refund processing
Payment confirmation
Promotional offers
Discount eligibility
shall first be reviewed by the WENUX Customer Support Team based on the information and evidence provided by the customer.
Customers may be asked to provide supporting documents, photographs, videos, invoices, or other relevant information to facilitate a fair review.
4. Fraudulent or False Claims
WENUX reserves the right to reject any complaint or claim that is found to be:
False
Fraudulent
Misleading
Abusive
Supported by manipulated or fabricated evidence
Any misuse of the website or abuse of our customer service or policies may result in cancellation of orders, refusal of future services, suspension of customer accounts, or any other action permitted under applicable law.
5. Courier & Delivery Delays
While WENUX endeavors to dispatch all orders promptly, delivery is handled by independent courier and logistics partners.
WENUX shall not be liable for delays caused by:
Courier operational issues
Weather conditions
Natural disasters
Government restrictions
Public holidays
Festivals or high-volume sale periods
Transportation disruptions
Incorrect customer address or contact details
Any other circumstances beyond the reasonable control of WENUX
Customers acknowledge that delivery timelines are estimates only and do not constitute a guaranteed delivery commitment.
Except where required by applicable law, WENUX shall not be responsible for any direct, indirect, incidental, consequential, commercial, financial, or personal losses arising from such delays.
6. Limitation of Liability
To the fullest extent permitted by applicable law, the total liability of WENUX in relation to any claim arising from an order shall not exceed the amount actually paid by the customer for the relevant product.
Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer protection laws.
7. Governing Law
This Dispute Resolution Policy shall be governed by and interpreted in accordance with the laws of India.
8. Jurisdiction
Any dispute, claim, or legal proceeding arising out of or relating to the use of www.wenux.in, any purchase made through the website, or these policies shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India, unless otherwise required by applicable law.
9. Changes to This Policy
WENUX reserves the right to amend, update, or modify this Dispute Resolution Policy at any time without prior notice.
The updated policy shall become effective immediately upon publication on www.wenux.in.
10. Contact Us
For any questions or concerns regarding this Dispute Resolution Policy, please contact us:
Business Address: RZ-26/54, Indra Park, Palam Colony, New Delhi – 110045, India
Important Notice
By accessing, browsing, or placing an order on www.wenux.in, you confirm that you have read, understood, and agreed to this Dispute Resolution Policy and all other applicable website policies, including the Terms & Conditions, Privacy Policy, Shipping Policy, Refund Policy, Return & Exchange Policy, and Cancellation Policy.
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