At Wenux, we care about your shopping experience. That’s why we offer a 2-Day Replacement Policy for eligible cases. Please read our policy carefully before making a request.
1-Day Replacement Policy
You have 2 day after delivery to request a replacement.
Unboxing video is compulsory. Without it, no replacement or return will be accepted.
Replacements will only be issued after inspection by our team.
Not Accepted for Return/Replacement
Wrong size, quality concerns, or personal preferences.
Product used, washed, or damaged by the customer.
Missing original packaging, inserts, or box.
Products not in their original condition.
Health & hygiene-related products are non-returnable.
When Replacement is Possible
Wrong item received (must be proven via unboxing video).
Damaged or defective item received (must be proven via unboxing video).
Return & Refund Charges
For size issues, a return fee as per shipping charges when order booking applies.
In case of refund, the shipping/courier charges paid at the time of booking will be deducted, and the remaining amount will be refunded.
Prepaid orders: If delivery fails due to customer unavailability, refund will be made to customer’s UPI ID / QR Code, after deducting courier charges.
Wenux is not responsible if COD overpayment is made to courier staff.
Refunds
Refunds are only issued in exceptional cases:
If delivery is delayed by multiple weeks.
If a customer repeatedly receives wrong/damaged products.
Refunds will be made only via UPI ID or Net Banking.
Important Notes
Unboxing video + Invoice copy is mandatory to initiate a return/replacement.
Return request must be made within 2 day of delivery.
After 2 day, no return or replacement will be accepted.
If courier pickup is not available from your pincode, you must self-courier the product to us. Replacement will be issued once we receive and inspect it.
How to Request a Return/Replacement
Send us your Order Number, Photos, Invoice & Unboxing Video at: care@wenux.in
Our team will inspect your request.
If approved, you will receive replacement or refund as per our policy.
Refunds (if applicable) will be credited to your UPI ID / QR Code.
